Frequently Asked Questions
Does Kronos make a left-handed putter?
Yes! We currently offer two styles of left handed putters and will soon offer two more for a total of four models. The first of the two that we currently offer is a blade style putter called the Hendrix. The second of the two left handed putters we offer is the Metronome putter which is a mid-mallet shape that is face balanced.
The Hendrix is particularly special because we do not offer a right handed version of this putter and was designed from the feedback from several left handed players of all playing levels from professional to amateur golfers.
For news and updates on this lefties-only putter, please add yourself to our lefties-only mail list below.
Does Kronos ship to Canada?
Yes, we are happy to ship to Canada.
Where can I try a Kronos?
Please have a look at our locations page to find a dealer in your area. We are trying our best to expand our locations, so if you have a recommended pro-shop, please ask them to carry Kronos putters, and have them reach out to us.
How long does it take to make and finish a putter?
In the past, for us to design and bring a putter to production, it has taken anywhere from six months to two years. Our production runs are done in small batches ranging from 70 pieces in a batch to a couple hundred. This takes us around four months from start to finish. As a point of reference, a "big batch" for a major company can include over 400,000 pieces of one model, while other companies have had their "limited edition" runs carry over 1,000 pieces.
Does Kronos do custom engraving?
Yes we do under special request. Please shoot us an email at our firstname.lastname@example.org with what you have in mind and we will let you now if it is possible.
Why doesn’t Kronos offer custom specifications on the head, such as loft?
Changing any aspect of our club changes the dynamics of the club. We cannot change the loft alone without needing to adjusting other aspects of the club as well. This is something we have tested and stand by. A substantive change in design requires structural changes in our machining tools. This would not be feasible for our current process of manufacturing.
How does the Kronos wait-list work?
We send out an email to all the people on the wait-list with a discount code that can be used for two week period or until they are completely sold out again whichever comes first. The people on the wait-list get a notification first. We then notify people on our general news letter and our dealers after the two week period is up.
How long will it take to get my order?
It usually takes us one to two days for us to build the putter. Shipping time depends on the United States Postal Service, UPS, FedEx, or any other carrier used in the the shipping process.
What is your return policy?
Putters that are not used, not damaged, and in their protective plastic wrap are eligible for 100% refund of the total purchase price.
Used but not damaged putters are eligible to be returned at 75% of the total purchase price if returned within 30 days of purchase.
Damaged putters are eligible to be returned at 50% of total purchase price if returned within 60 days of purchase.
We reserve the right to deem a club eligible for return.
Purchaser is responsible for shipping the club back to our facility in Oceanside, CA. Prior to returning a putter, it is in the purchaser's best interest to contact customer service (at email@example.com ) to verify return eligibility.